In Short:
Samsung has introduced a new program to improve smartphone repair skills at its service centers worldwide. The company is sending experts to different countries to teach advanced repair techniques. The program aims to enhance repair quality and customer experience globally. Samsung has already sent instructors to India and plans to expand the program to include smart TVs in the future.
Samsung has introduced a new initiative aimed at enhancing the repair capabilities of its service centers globally. This programme involves sending company experts to different countries to impart advanced smartphone repair techniques. Recently, a Galaxy smartphone repair specialist was sent to India to train employees. Samsung also plans to extend this expertise to smart TVs in the future.
Samsung Announces New Programme to Improve Smartphone Repairability
In a press release on its Korean newsroom site, Samsung stated (translated from Korean), “Samsung Electronics Service is spreading its world-class service capabilities overseas[..]Samsung Electronics Service began operating the ‘Domestic Service Experts Overseas Dispatch’ program as a regular program this year.”
Focus on Global Service Capabilities
The programme aims to address the difference in repair service quality between South Korea and other countries. Samsung’s global service capabilities will concentrate on enhancing repairs and customer consultations to provide a better user experience.
Expansion of Expertise
As part of the initiative, a “Galaxy service expert instructor” was sent to Samsung Electronics India to share knowledge with the service teams. The focus was on transferring expertise in single-piece repair, particularly at India’s mobile screen repair center (MSRC).
Future Plans
Samsung intends to broaden the programme’s focus beyond smartphones to include other devices. Next month, a home appliance and TV service specialist instructor will be sent to the Philippines to train local workers on AI home appliances.
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