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Sunday, June 16, 2024

Chatbots transitioning to Stone Age technology

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In Short:

Despite the hype around artificial intelligence transforming work, white-collar jobs haven’t seen a major AI revolution. Companies are experimenting with chatbots like Google’s Gemini and OpenAI’s ChatGPT, but these AI tools are limited in capabilities. Anthropic’s new product, Claude, allows developers to direct chatbots to access external services and software for more useful tasks. AI agents like Claude are seen as crucial for making AI more helpful and intelligent, even though challenges remain. Investing in AI agents could lead to significant automation opportunities in the future, potentially doubling the robotic process automation market to $65 billion by 2027.


Generative artificial intelligence has been a hot topic in tech circles, but its impact on white-collar work has been minimal so far. Workers have been experimenting with chatbots for simple tasks like drafting emails, but overall, AI has yet to significantly transform office work.

AI Agents Taking Action

Companies like Google’s Gemini and OpenAI’s ChatGPT have chatbots that are limited to text-based interactions. However, a new wave of “AI agents” is emerging, capable of taking action by operating various software applications.

Anthropic Introduces Tool for AI Advancement

Anthropic, a competitor to OpenAI, has unveiled a groundbreaking product that allows developers to direct its chatbot Claude to access external services and software for more complex tasks. This tool aims to enhance the utility of AI through practical applications.

Applications in Business Settings

Several companies, including Study Fetch, are leveraging AI agents like Claude to enhance their platforms and automate tasks. Google has also displayed prototype AI agents at recent events, showcasing their potential in areas like online shopping returns.

The Future of AI Agents

Despite the promising advancements, challenges remain in ensuring AI agents perform tasks accurately and efficiently. By focusing on specific roles within workflows, companies can harness the power of AI to automate tasks and streamline operations.

Growth Potential in Automation

As AI technology evolves, the robotic process automation (RPA) market is expected to expand significantly. AI-powered agents could revolutionize how businesses automate tasks, potentially doubling the market value to $65 billion by 2027 according to IDC.

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