Does India Need a Telecom Ombudsman? Trai Wants Your Opinion

July 31, 2016

India Mobile UsersTelecom regulator Trai on Thursday sought public opinion on setting up of an ombudsman in the sector, for speedy resolution of rising subscriber complaints over issues such as wrong billing and poor service quality.

Mooting the creation of a telecom ombudsman to sort out customer complaints, Trai, in its latest consultation paper has also sought views on modalities such as legal framework, structure, funding and the type of complaints that should be handled by the sector ombudsman. SOURCE:

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