Telecom companies oppose Trai plan to set up ombudsman to resolve consumer disputes

September 17, 2016

traiMobile phone operators have opposed the telecom regulator’s proposal of setting up of an ombudsman to resolve consumer disputes, saying that the mechanism that already exists to address complaints is adequate.
Besides, the Telecom Regulatory Authority of India (Trai) by itself doesn’t have the powers to set up an ombudsman, telecom industry bodies — Cellular Operators Association of India (COAI) and the Association of Unified Telecom Service Providers of India (AUSPI) — said in a joint response to the regulator’s consultation paper on the matter. In fact, this was a rare occasion of unanimity in a sector which has been bitterly divided off late on various issues, prominently being interconnect issues, with the top three operators Bharti Airtel, Vodafone India and Idea Cellular on one side, with new entrant Reliance Jio Infocomm on the other. Source

Comments are closed.